Intervention Sitemap

BrightBytes, February 2017

Project: module within the Clarity web platform

Contributions: site architecture

Team: UX design (me), product management (1), customer success partners (2)

Results: proposal for module rearchitecture that precipitated further team engagement and further rearchitecture; upon relaunch, the module earned the Best in Show award at ISTE

“The Intervention module streamlines the referral process by connecting students in need to the right support services. The module allows educators to quickly assign services, track the fidelity, frequency, and efficacy of those efforts, and easily review and communicate progress or adjustment needs with stakeholders.” (Source)

After a full year of usage by several large school districts, our client partnership team prepared a set of ideas to springboard us into improvement planning for the Intervention module. Intervention, is a product close to my heart for its aim to directly influence students’ success and drive up graduation rates. I also lead UX design for this product. Presented with the opportunity to plan and design large scale architectural changes to the product, I was ready to get my hands dirty.

To start, I lead concept exercises that helped us break down the stages that a student’s intervention passes through -- from the teacher’s initial concern to services completed -- and the metadata we needed to capture throughout. The immediate next step I suggested was a new sitemap summarizing our consensus of the proposed new task flow. Seen here are the previous and proposed sitemaps, for comparison. I had constructed the previous sitemap to accompany an earlier set of navigation changes (wires included here). The most significant difference is the reimagining of resources that student receives as services, and relatedly, the ability for a single intervention to have multiple, individually tracked services assigned to it. Before, the structure was 1:1, one resource/service per intervention. Just prior to this project, we had implemented designs to track outcomes of interventions and their exit date (link). In this new vision, interventions would have multiple “services completed” dates and a final closing date. This project was a great leap forward, and it precipitated a rallying of the full team to deeply consider even further, deeper architectural changes to Intervention. Those subsequent changes, now live in the Clarity platform, were positively received and recognized with the Best in Show award at ISTE.